Case Studies Case Studies Home » Case Studies Residential Client: They Kept the In-House Team and Removed the Bottleneck Client Overview Portfolio Size: ~1100 units Property Management System: Yardi Accounting Setup: 2-member in-house accounting team Challenges A small internal team managing AP, AR, reconciliations, and owner reporting Month-end close consistently extended to the end of the month Limited time for reviews and corrections High operational pressure during the final days of each close cycle Scope of Work Accounts Payable Accounts Receivable Bank and trust reconciliations Month-end close support Solution & Outcome Execution-heavy accounting tasks were outsourced while the in-house team retained oversight Month-end close was consistently completed before the 15th Stress and rework were significantly reduced No additional internal hiring was required Residential Client: Replacing Three Junior Accountants with One Outsourced Team Client Overview Portfolio Size: ~800 Units Property Management System: Appfolio Residential property management company Accounting Structure: Senior Controller supported by junior accountants Challenges High attrition among junior accounting staff Ongoing training burden on senior leadership Inconsistent output and quality Heavy dependency on individual team members Scope of Work Accounts Payable Accounts Receivable Bank reconciliations Owner and management reporting Solution & Outcome Junior accounting roles were replaced with a dedicated outsourced accounting team The senior controller focused exclusively on oversight and review 30–40% cost savings were achieved Accuracy and consistency improved Operational risk from individual dependency was reduced Residential Client: Scaling from 10 Units to 150+ Without Hiring Client Overview Portfolio Growth: 10 units to 150+ units over 18 months Property Management System: Buildium Residential portfolio experiencing rapid growth Challenges Sharp increase in AP volume Growing number of bank accounts Need to scale operations without increasing headcount Risk of instability during month-end close Scope of Work Accounts Payable Bank reconciliations Scalable accounting process design Solution & Outcome AP and reconciliation functions were outsourced with scalable workflows Accounting processes were aligned to support portfolio growth 15x portfolio growth was achieved without additional hires Month-end close remained stable and predictable Residential & Affordable Housing Client: 10,000+ Units Managed with a Lean Leadership Team Client Overview Portfolio Size: ~10,000 residential units Core Systems: Yardi, Sage Intacct, Boston Post Asset Mix: Market-rate and LIHTC / Affordable Housing Onshore Leadership: Controller VP – Recertification VP – Finance Challenges Managing a very large portfolio without building a large internal accounting team Maintaining speed, accuracy, and compliance at scale Ensuring leadership remained focused on strategy rather than execution Scope of Work End-to-end Accounts Payable Accounts Receivable and rent posting Month-end close Owner and investor reporting LIHTC compliance and recertifications FP&A, budgeting, and variance analysis Day-to-day accounting operations across Yardi and Sage Intacct Solution & Outcome Karma functioned as the extended accounting, compliance, and FP&A arm Dedicated, time-zone-aligned resources operated under SOP-driven workflows Daily coordination was maintained with onshore leadership The equivalent of 10+ accounting and finance roles was avoided Approximately 50% cost efficiency was achieved compared to a fully US-based team Close cycles accelerated and reporting accuracy improved Residential Client: Fully Outsourced Accounting and No Controller Client Overview Portfolio Size: ~230 residential units Property Management System: AppFolio Ownership Structure: Founder-led In-house Accounting Team: None Challenges Full operational visibility was required without daily owner involvement No internal controller or accounting staff Need for reliable, end-to-end execution Scope of Work Move-in and move-out accounting Rent posting and AR management Accounts Payable Bank and trust reconciliations Month-end close Owner reporting Issue resolution and clean-up Leasing support Solution & Outcome End-to-end accounting operations were fully outsourced Review cadence was structured around the owner’s preferences AppFolio-native workflows ensured property-level accuracy Zero internal accounting hires were required Clean, timely reporting was delivered with full transparency The owner remained focused on strategic growth rather than daily operations Commercial Client: CAM Standardization Led to Full-Time Outsourced Accounting Client Overview Portfolio Size: ~1.5 million square feet Property Management Software: Yardi Lease Structures: Triple Net (NNN), Gross, Modified Gross Challenges CAM calculations were inconsistent across properties Multiple lease types with varying recovery rules Lack of standardized CAM methodology Incomplete or fragmented CAM documentation Tenant questions and reconciliation delays due to inconsistencies Initial Scope of Work – CAM Services Review of lease structures (NNN, Gross, Modified Gross) Standardization of CAM calculation methodology Property-level CAM reconciliations Creation of supporting schedules and documentation Alignment of CAM recoveries with lease terms Trueups of CAM charges CAM Solution & Impact CAM calculations were standardized across the entire portfolio Clear documentation and backup schedules were implemented Tenant-level accuracy and confidence improved CAM reconciliations and Trueups were delivered consistently and on time Expanded Scope – Full-Time Accounting Support Following the successful CAM engagement, the client expanded the scope to include: Accounts Payable Accounts Receivable Bank reconciliations Month-end close Final Outcome CAM execution was unified under a single, portfolio-wide methodology What began as a CAM engagement expanded into a long-term, end-to-end accounting partnership Closing cycles became structured and predictable Operational strain on the internal team was removed without increasing headcount Commercial Client: From Temporary Relief to Fully Outsourced Accounting at 3.2 Million Square Feet Client Overview Client Type: Commercial Real Estate Operator Portfolio Size: ~3.2 million square feet Property Management System: Yardi Initial Accounting Model: In-house team under temporary capacity constraints Challenges Temporary but intense workload pressure on the internal accounting team Accounts Payable backlogs affecting vendor relationships and month end close Limited bandwidth to absorb additional responsibilities Scope of Work Phase 1 – Immediate Support Accounts Payable processing Vendor management and backlog clean-up Phase 2 – Expanded Scope Accounts Receivable Management Bank reconciliations Month-end close support CAM Reconciliation Solution & Outcome Karma was engaged initially as a short-term capacity solution AP processes were stabilized quickly, restoring operational rhythm Based on consistent performance, scope expanded to AR and close activities The client transitioned from temporary support to a fully outsourced accounting model Month-end close timelines became predictable and well-controlled Internal team pressure was eliminated without additional hiring
