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HOW WE WORK

What Working With Karma Actually Looks Like

From the first call to every month after: how we start, who you talk to, what we need from you, and the exact steps behind your payables, receivables, bank reconciliations and month-end close.

The Short Version

Start small or go full-service. Any service on its own, or a full monthly engagement.
Your software stays. We work inside the systems you already use.
You keep control. Approvals and payment release stay with you.
One senior contact. A dedicated person who knows your account.

Reviewed before delivered. Work is checked before it reaches you.

50,000+
Units closed every month
30M+
Sq ft of commercial space accounted for
Since 2014
Serving U.S. companies
ISO 27001
Certified data security (2022)
YOUR JOURNEY WITH US

From First Call to Every Month After

Onboarding usually takes [X–X weeks], depending on how many entities, accounts and services are in scope.

01

Discovery Call
We learn your portfolio, software, deadlines and what's not working today.

02

Scope & Proposal
One service or a full monthly engagement — written scope, deliverables and pricing.

03

Agreement & Access
Contract signed; you create named logins for our team, protected with MFA.

04

Onboarding & Clean-Up
We learn your chart of accounts, approval rules and reports, and fix open items from past months.

05

First Deliverables
First cycle delivered and reviewed with you, so format and timing are right.

06

Ongoing Rhythm
Work delivered on the deadlines we agree with you, with your senior contact one message away.
OUR GROUND RULES

Five Things That Are True on Every Engagement

Your Software
We work inside AppFolio, Yardi, Buildium and the other systems you already use — no migration.
Your Approvals
Payments get final U.S.-side approval from your team before they're released.
One Senior Contact
A dedicated senior point of contact who knows your account and answers for the work.
Reviewed Before Delivered
Layered review on every deliverable, led by a U.S. CPA.
Secure by Default
ISO 27001:2022 certified, MFA, no local storage of your data.
WAYS TO WORK WITH US

Start With One Function, or Hand Us the Whole Back Office

Every service can be bought on its own or folded into a full monthly engagement. Many clients start with one function and expand.
Single Function
Hand off one job — AP, AR, bank reconciliations, CAM or lease administration.
Full Monthly Engagement
Property accounting from transactions to month- end close and reporting.
Project
Catch-up, clean-up, tax season, a CAM true-up or a lease abstraction backlog.
OUR WORKFLOWS

The Exact Steps Behind Your Books

The same steps every cycle, in your software, on the timeline we agree with you.

WORKFLOW 1

Accounts Payable

1 Invoice receipt & centralizing — email, portal or upload into one intake, each with a unique ID.

2 Workflow allocation — routed so the right approvers see it.

3  Review & coding — GL, property and entity; 2- or 3-way PO match where used.

4  Clearing issues — missing POs or mismatched amounts resolved with site teams.

5  Utility invoices — pulled from portals, entered, coded and approved.

6  Check / ACH preparation — prepared per vendor terms; released after your final approval.

7  Card entries — coded, matched to receipts, reconciled monthly.

8  Vendor setup — tax forms, contacts and payment preferences on file.

WORKFLOW 2

Accounts Receivable

1 Billing & charge setup — rent, CAM estimates and recurring charges checked against leases.

2 Rent generation — monthly rent plus reviewed one-time charges.

3  Review & coding — lockbox, ACH/wire, portals and checks centralized.

4  Cash application — split across rent, CAM and fees; partial and over-payments handled.

5  Deposit matching — bank deposits matched to postings.

6  Aging review — past-due, disputed and unapplied items flagged.

7  Issue resolution & follow-ups — short pays and disputes worked with your teams.

8  Write-offs & adjustments [prepared for your approval — confirm].

9  AR reporting aging, tenant balances and cash summaries.

WORKFLOW 3

Bank Reconciliation

1 Statement collection — operating, trust and reserve statements.

2 Ledger balance review opening balances and prior open items checked.

3  Transaction matching — deposits, ACH, wires and checks matched.

4  Timing differences — outstanding checks and deposits in transit documented.

5  Unmatched items — reviewed against support.

6  Adjustments — fees, interest and corrections posted to the right entity.

7  Completion — balances agree; schedules and support attached.

8  Review & sign-off — exceptions documented before close.

9  Reporting & carryforward — open items tracked into next month.

WORKFLOW 4

Month-End Close

1 Close calendar & cut-off — dates agreed with you.

2 Transaction finalization — AP, AR and bank activity confirmed posted.

3  Bank & cash recs — all accounts reconciled and locked.

4  Accruals & adjustments — prepaids, amortization, depreciation.

5  Property-level review — P&L and balance sheet vs prior period and budget.

6  Intercompany — fees, interest and corrections posted to the right entity.

7  CAM, lease & revenue checks — where applicable.

8  Financial statements — in your owner or management format.

9  Quality review & sign-off — exceptions documented.

10  Close lock & reporting — period closed, reports sent.

WHO DOES WHAT

We Do the Work. You Keep the Decisions.

Task
Karma
You

Enter, code and match invoices

Does it

—

Approve invoices and release payments

Prepares

Approves & releases

Post receipts and match deposits

Does it

—

Write-offs and tenant disputes

Prepares the facts

Decides [confirm]

Reconcile bank and trust accounts

Does it

Provides statements / access

Close the month and prepare statements

Does it & reviews

Reviews the final reports

System access and logins

Uses with MFA

Creates & can remove

FAQs
Working With Karma — FAQs
Can we start with just one service?

Yes. Every service can be bought on its own or folded into a full monthly engagement, and many clients start with one function and expand.

It depends on scope — how many entities, bank accounts and services are involved, and whether past months need clean-up. Typically [X–X weeks]; you’ll get a timeline with your proposal.

You get a dedicated senior point of contact who knows your account and is responsible for the work delivered to you.

We agree the close calendar and cut-off dates with you during onboarding, based on your owner, lender and investor deadlines.

No. We work inside the property management and accounting systems you already use.

You do. We prepare check and ACH batches; your team gives final approval before anything is released.

We’re ISO 27001:2022 certified, use MFA, block downloads and USB storage, and keep credentials in an encrypted vault. See Data Security →
See How It Would Work for Your Portfolio
Tell us your software and what you'd like to hand off. We'll map out the first month with you.
How We Work

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